Policies
We are certainly glad that you chose Henderson Health for your training needs! It is our goal to ensure that you receive the best training experience possible & the certification that you require, with that, please review our policies below and make sure that you select the correct class before booking, as knowing your personal class/certification requirements is the sole responsibility of you as the client. We welcome questions and inquiries as we are more than happy to offer possible suggestions for your training needs, however Henderson Health is not responsible for clients taking an incorrect class, nor will discounts be provided for further training (please be sure to fully review our class descriptions). Thank you so much for your understanding!
Pre-requisites:
It is the client's responsibility to provide a copy of your current certification card when taking a renewal course.
For clients taking the blended online learning courses, it is your responsibility to complete the online learning portion prior to a skills check off session.
No Show & Rescheduling
Our classes are in high demand and availability is often limited, therefore, failure to cancel or reschedule within 24 hours of the scheduled class will be considered a "no show" and there will be no refund given. You will have to book another class at the regular price.
Late to Class
It is very important that we are timely and prompt with instruction in order to be considerate of our instructors and clients. In the event that you are more than 15 minutes late to class, we will require you to reschedule & a $15 rescheduling fee will be added to your class
Refunds
Classes are non-refundable, however, funds may be applied to a future course that is within 90 days of the class you cancelled for a $10 rescheduling fee. If you call up to 48 hours prior to your scheduled class to cancel, due to illness or an emergency situation, we will Allow a "one time" reschedule of classes at no cost.
Reprint of Cards
Reprinting of certification cards require a $10 reprint fee. Certification cards will be emailed to students. If your certification card is paid for by a facility, then the reprinted card will be emailed directly to your facility contact person unless otherwise specified.